Privacy Policy

Privacy Policy for Tide Tribe

Effective Date: 9 November 2024

Introduction

Tide Tribe (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, tidetribe.au. Please read this policy carefully to understand your rights regarding your personal data under the General Data Protection Regulation (GDPR).

1. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Business Name: Tide Tribe
  • Website: tidetribe.au
  • Email: dan@tidetribe.au
  • Address: PO Box 2021, Ocean Grove, VIC 3226, Australia

2. Types of Data We Collect

We collect personal data and usage data to provide our services and improve user experience. The types of data we collect include:

  • Personal Information: Name, email address, mailing address, phone number, and business-related details, collected directly from you when you register, fill out forms, purchase our services, or communicate with us.
  • Financial Information: Payment information (e.g., credit card details) for processing transactions.
  • Usage Data: Information about your interactions with our website, including IP address, browser type, device identifiers, pages visited, and actions taken on the site.
  • Communication Data: Content of emails and messages sent to us through our website or via direct contact.

3. How We Use Your Data

We use your data for the following purposes:

  • To Provide Services: To deliver our business coaching services, process transactions, and communicate with you about your account.
  • To Improve User Experience: To analyze website usage, improve functionality, and personalize your experience.
  • To Conduct Marketing Activities: With your consent, we may send you newsletters, special offers, or information about our services.
  • To Ensure Legal Compliance: To fulfill our legal obligations, such as tax and regulatory requirements, and to ensure compliance with our Terms of Service.
  • For Customer Support: To respond to inquiries, provide customer service, and resolve any issues.

4. Legal Basis for Data Processing

Under the GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent, particularly for receiving marketing communications.
  • Contractual Necessity: To fulfill our contractual obligations and provide services, including responding to inquiries or processing payments.
  • Legitimate Interests: For business development, improving our website, and communicating with clients about our services.
  • Legal Obligation: To comply with legal requirements and maintain necessary business records.

5. How We Share Your Data

We may share your personal data in the following circumstances:

  • With Service Providers: We use trusted third-party vendors (e.g., payment processors, hosting services) to assist us in delivering our services. These vendors are contractually obligated to safeguard your data.
  • Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety, or that of our clients or others.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity as part of the business assets.

6. International Data Transfers

Tide Tribe operates in Australia, and your data may be transferred outside of the European Economic Area (EEA) to deliver our services. We ensure that such transfers are conducted in compliance with GDPR requirements by implementing appropriate safeguards, such as Standard Contractual Clauses.

7. Data Security

We take data security seriously and employ various measures to protect your data, including:

  • Encryption: Our website uses SSL encryption to protect data during transmission.
  • Access Control: Access to personal data is restricted to authorized personnel only.
  • Regular Audits: We regularly review and update our security practices to adapt to new threats and vulnerabilities.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Transaction and billing information will be kept for compliance with tax and accounting regulations.

9. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have specific rights under the GDPR, including:

  • Right to Access: You may request access to the personal data we hold about you and obtain a copy.
  • Right to Rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You have the right to request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You may request that we limit the processing of your data under certain conditions.
  • Right to Data Portability: You may request that we transfer your data to another controller in a structured, commonly used, and machine-readable format.
  • Right to Object: You may object to the processing of your data, including for direct marketing purposes, based on your particular situation.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at dan@tidetribe.au. We will respond to your request within one month as required by GDPR.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and personalize content. For more information, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may include links to third-party websites. This Privacy Policy does not apply to those websites, and we recommend reviewing their privacy policies before providing any personal information.

12. Children’s Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect or solicit personal data from anyone under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of this page and, if necessary, notify you by email or a prominent notice on our website. We encourage you to review this policy periodically.

14. Complaints

If you believe that we have violated your data protection rights, you may file a complaint with your local data protection authority. In the EEA, please consult the relevant supervisory authority for your country or region.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us at:

  • Email: dan@tidetribe.au
  • Address: PO Box 2021, Ocean Grove, VIC 3226, Australia