Cancellation and Returns Policy for Tide Tribe
Effective Date: 9 November 2024
At Tide Tribe, we strive to provide valuable, flexible, and convenient online business coaching services for our clients. We understand that plans may change, and we have crafted a cancellation and returns policy that is fair and straightforward. Please review the information below to understand our cancellation and refund process.
1. Booking Cancellations
- Standard Cancellation Process: To cancel a booking, please contact us at dan@tidetribe.au with your booking details. Alternatively, you may initiate a cancellation through your account on our website at tidetribe.au.
- Cancellation Timeframes:
- More than 48 Hours Before Appointment: If you cancel more than 48 hours before your scheduled appointment, you are eligible for a full refund, minus any applicable processing fees (see Section 4).
- Within 48 Hours of Appointment: For cancellations made within 48 hours of your appointment, you may reschedule the session at no additional cost, subject to availability. However, no refunds will be issued for cancellations within this period.
- No-Show Policy: If you do not attend your scheduled appointment without prior cancellation or rescheduling, no refund will be issued, and the session will not be eligible for rescheduling.
2. Rescheduling Appointments
We offer a flexible rescheduling option as an alternative to cancellation:
- Rescheduling Process: To reschedule, please contact us at dan@tidetribe.au at least 24 hours before your scheduled session, or use the rescheduling option within your account on our website.
- Availability: Rescheduling is subject to coach availability. We will do our best to accommodate your new preferred date and time.
3. Refund Policy
- Eligibility for Refunds: Refunds are available for cancellations made more than 48 hours before the scheduled appointment time. Refunds are not available for sessions cancelled within 48 hours of the appointment or for no-shows.
- Processing Time: Approved refunds will be processed within 7 business days of the cancellation confirmation. Refunds will be issued to the original payment method.
- Notification: You will receive a confirmation email once your refund has been processed.
4. Fees and Processing Costs
- Processing Fees: A small processing fee of 5% may be deducted from eligible refunds to cover transaction costs.
- Rescheduling Fees: No additional fees will be charged for rescheduling, provided it is done within the specified timeframe (see Section 2).
5. Special Circumstances
We understand that unexpected situations may arise. If you are unable to attend your appointment due to a medical emergency, natural disaster, or other unforeseen circumstance, please contact us at dan@tidetribe.au as soon as possible. We will assess each case individually and may offer a refund or rescheduling option at our discretion.
6. How to Initiate a Cancellation or Refund Request
If you wish to cancel or reschedule an appointment, please follow these steps:
- Contact Us: Email us at dan@tidetribe.au with your booking reference, full name, and the date and time of your scheduled appointment.
- Specify Request: In your email, clearly state whether you are requesting a cancellation and refund or a rescheduling of your appointment.
- Confirmation: Once we receive your request, we will confirm the details and provide any additional instructions within 1 business day.
7. Customer Support
If you have any questions regarding our cancellation and returns policy or require assistance with your booking, please contact our customer support team:
- Email: dan@tidetribe.au
- Address: PO Box 2021, Ocean Grove, VIC 3226, Australia
We are here to help and will make every effort to accommodate your needs.
8. Changes to This Policy
Tide Tribe may update this Cancellation and Returns Policy from time to time. When changes are made, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed of our latest procedures.